Refund policy

Due to Covid-19 we are not accepting returns, refunds and exchanges. However, if we shipped out the wrong item, we will ship you the correct item. In order for us to process your request, you will have to send us a photo of the item that was sent to you and you have 15-days to send the item back to us. Please contact us at kymkong@kymkong.ca if this issue arises. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kymkong@kymkong.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. NOTE: You have 15-days to let us know if there are any damages to your product and you must be able to send a photo.  

Exchanges
No Exchanges

Refunds
No Refunds